The support effort was noticeable but I felt more confident after
My interaction with WFHI support started off a bit uncertain because I had several questions about the calling tools and database features. Initially, I had to spend some time explaining my issues over the phone, and it took a couple of calls before getting the specific guidance I needed. However, each support interaction included clear explanations of the software updates and training steps I could follow. By the end of the week, I had a much better understanding of the dialer controls and the database management. The support team’s telephonic assistance was patient and responsive, which boosted my confidence to handle the remote workflows independently. The only downside was the initial effort and multiple calls required before I felt fully comfortable, but that’s pretty common with new systems like this.