the support effort really paid off in the end
I called the WFHI support line regarding the database integration with their dialer software because I was a bit lost initially. It took a good number of calls before I understood how everything was supposed to function and could confidently use all features. The team didn’t give up and kept guiding me patiently through the process. That effort made me feel a lot more sure about handling remote workflows using their tools. After the several rounds of telephonic support, I noticed the automatic software updates didn’t disrupt my setup much, which was a relief. Invoicing and payment details were clear after I asked for a couple of clarifications. So, yes, it took some back and forth but I ended the experience much more confident than when I started because of the effort invested both by me and by support in that process.