The support didn't click for me
I found the telephonic support quite frustrating because I ended up repeating the same details multiple times before I got any clear assistance. It felt like the agents were not fully aware of my previous calls or the progress on my issue, which caused unnecessary waiting and repetition. At one point, I almost gave up on calling for help as the delays seemed endless. However, when the correct department finally picked up, the instructions were precise and helped me partially solve my problem. Still, overall, the communication flow was inefficient and wasted a lot of my time. The automated updates that run in the background didn’t affect this, but the lack of smooth handovers between agents did. I hope they can improve the clarity and tracking of each caller’s case in future updates, so not everyone has to repeat the same info again and again. For now, I wouldn’t rely on telephonic support unless you’re prepared for some persistence and patience.