The support clarity stuck with me the most
Looking back on my initial experiences, support communication really was the standout to me. I remember feeling a bit overwhelmed at first with some of the labels and features in the software, so I reached out via phone. Although not everything was explained right away, eventually the help I received clarified the invoicing steps clearly enough. I think I was expecting quicker immediate answers, which I guess set me up for some frustration originally. The knowledge base supported the process but sometimes left gaps too. Over time, seeing how the training material and support complemented each other, I felt better equipped even if the onboarding flow wasn’t instantly obvious. Some aspects of the dialer were smooth but the database integration took extra fiddling before feeling logical. It’s a mixed bag where the support shone brightest, though the rest could have been smoother. Now, with more distance, I appreciate the genuinely helpful parts while understanding limitations like any new system.