2 out of 52 of 5Unverified experienceSupport and communication
The support call wait was better than expected
I had quite a few issues during initial setup, and honestly, the experience was frustrating for the most part. Calls to support were delayed and often felt like I was repeating myself, which wasted a lot of time I didn't really have. However, I must admit when I finally got through they were polite and tried to help, which was the only relief in the whole ordeal. The automatic updates occasionally caused glitches that broke my workflow, so that added to the irritation. The invoicing process was straightforward enough, no hidden complexity there. Still, the slow response felt like the biggest problem when something went wrong. From my perspective, the support system could be more proactive and quicker to address unexpected issues.