4 out of 54 of 5Verified purchaseSupport and communication
The support call took longer than expected
Compared to the software support I used previously, the telephonic assistance from WFHI was generally helpful but definitely took more time than I anticipated. While the representatives communicated clearly and were professional, resolving my particular issue involved several back-and-forth steps which made the overall process feel somewhat slower. This was especially noticeable because before I found myself being directed quickly to resolutions or alternate resources. However, their priority assistance option did ensure that I was not left unattended for long periods. In context, the support met many of my needs but with slightly more waiting than I had hoped, which is the only minor drawback in an otherwise positive experience.