The support call flow really stood out
I've signed up for the software and training multiple times because it's a useful tool, but honestly, I still find I have to ask for help now and then. The sign-up and invoicing process is generally clear, so that's always quick, but when I started setting up the dialer alongside the database, the interface wasn’t as intuitive as I expected. I appreciated the telephonic support which was responsive, although the explanations sometimes felt repetitive. I’m weary of explaining my setup goals each time, so I value clear, consistent support the most. The automatic updates improved things overall, but sometimes new features weren’t flagged properly, which meant I missed some helpful functions until I rediscovered them accidentally. On the plus side, once the onboarding training sessions were done, using the calling tools became smoother and my workflow benefited from the database integration. If I needed to do this again in the future, I’d probably require support again, especially during the initial deployment stages, because despite the training, some aspects still demand clarification. This mix of good software and somewhat demanding setup is the main thing I notice every time I use it.