The steps were okay but needed better order
The sign-up and pre-purchase steps with WFHI had both positives and negatives. On the bright side, the payment process was straightforward and the invoicing was clear, which I appreciated. However, the flow of information during the onboarding and sales phases seemed disjointed. For instance, I was introduced to training options after setting up the software, which felt backward to me since some training before using the tools would have been helpful. The database and calling tools features were explained, but the timing of these explanations felt off. I found myself needing to pause and figure out if I had completed the necessary steps in the right order. That sometimes made it more confusing than it should have been. I repeated questions that might have been better addressed earlier in the process. Overall, while each element worked to some extent, the sequence and integration left something to be desired. This mixed approach made the experience a little more frustrating for me.