The steps were good but could use some improvements
You have a sensible onboarding flow where the training steps follow logically from sign-up to the dialer setup and database management. That makes understanding the software easier and reduces confusion at the start. However, some parts of the training felt rushed or skimmed, which meant I had to figure out a few things myself. On the plus side, your system updates automatically without requiring manual intervention, which keeps the features current. The downside is that these updates occasionally interrupt ongoing tasks. Also, while telephonic support is available, it would be better if the response times were faster in some cases. Overall, I appreciate the clear progression you offer, but some polishing in training depth and update timing could improve the experience greatly.