The steps took way too long to complete
I’m sitting here thinking about how the whole pre-purchase process went and honestly, it felt oddly disorganized to me. First, the sign-up seemed simple enough but then I had to wait unnecessarily between different steps of verification that felt out of place and dragged the whole thing. I wasn’t sure why they didn’t streamline the invoicing and payment earlier because those should ideally come after you have the software access sorted out, not before. By the time I got the invoice and tried to pay, I had forgotten about some other parts of the system and it felt confusing to jump back and forth. Also, the information given in early calls didn’t really match what the software showed later on. It made me doubt if I missed some instructions. I know this might be a common thing for remote software, but a better step-by-step walkthrough would’ve eased things a lot. I want to believe the software itself is fine but the ordering of steps definitely frayed my patience. Maybe next time I’d try to ask more questions before committing.