The step-wise training never truly clicked for me
From my perspective, the training and onboarding process just didn’t come together in a way that made sense. I started off with the initial tutorials assuming I’d be guided through from basics to advanced use, but instead, it felt like steps were scattered without a clear progression. Early lessons introduced some features too soon, before we had fully grasped the essentials. This made it confusing when I moved on to use the calling tools and the dialer because I lacked foundational input. The database feature setup seemed to assume prior knowledge and wasn’t integrated well into the earlier training stages. Because of this, I struggled to keep everything in a sensible order, and self-experimentation became necessary. Even telephonic support was limited in scope, so I didn’t get the hand-holding I needed at the right moments. I had hoped that the automatic updates would correct or clarify some difficulties, but that wasn’t the case. The sign-up and payment process were easy enough, but the onboarding experience overall did not result in a moment where things truly clicked for me.