The software wasn’t as expected, which was disappointing
I was genuinely surprised by how different the software and access setup was compared to what I had anticipated before signing up. I had expected a more streamlined and user-friendly experience based on the initial descriptions, but the interface turned out to be less intuitive and a bit clunky. For instance, setting up the dialer and getting it to work consistently took much longer than I thought it should, and some of the automated updates caused unexpected interruptions in my work. The database feature, which I was especially looking forward to, did not integrate smoothly with my existing workflow, leading to some frustrating delays. Additionally, although I was promised efficient support, response times were slower than I had hoped, which added to the frustration during technical issues. Even the invoicing and payment process, which I expected to be simple, was somewhat confusing and required me to spend extra time figuring things out. Overall, this mismatch between expectation and reality left me feeling let down, as I was hoping it would have been more aligned with my needs right from the start. I’m still holding out hope for improvements but am cautious going forward.