The software was frustrating and explanations were lacking
I was really hoping to get started with their software but honestly, the access steps were quite unclear. While I understand some technical knowledge was required, the instructions didn’t clearly explain how to log in or navigate the initial dashboard. On the positive side, the training materials were somewhat detailed and the interface seemed promising once I could access it properly. However, due to poor explanation on first access, I felt stuck and ended up wasting time trying to figure out basics on my own. It felt like there was an assumption that everyone knows the jargon and setup flow beforehand. I had hoped telephonic support would help but waiting times and limited clarity during the calls left me more confused. This initial barrier made me pretty frustrated since I expected smoother onboarding. I won’t deny some features looked useful but the lack of clear, step-by-step guidance at crucial access points really put me off. Without better upfront support and clearer communication on how to start, it’s hard to fully engage with the software.