The software often failed to maintain consistent call quality
I had fairly high hopes for the calling tools and dialer software, but over the course of the week I noticed more issues than I anticipated. Initially, the sign-up and invoicing process went smoothly and I could set up my profile without hassle, which was the only part that worked well consistently. However, day to day, the dialer would drop calls or freeze, requiring restarts that disrupted my workflow. The automatic updates sometimes seemed to make things worse, not better, and the telephonic support was slow to respond to repeated queries. Training was available but not detailed enough to address these recurring problems effectively. Overall, while the database feature functioned acceptably, the overall experience was disappointing because the software did not perform reliably throughout the week as I had expected.