the slow response timings were offputting
I tried sticking with the process over several days but the day to day responsiveness from the sales side was disappointing. While the initial sign-up went fine and I liked the clarity of the invoicing labels, the actual back and forth around usage questions was slow. I would send a query and not hear back for a good number of hours which made it difficult to plan my work. It felt like the follow-up was inconsistent. Despite this, the actual software seemed fine once I got through the onboarding, so I can say the feature set was alright. Also, the payment process was straightforward enough once I got the invoice, so no issues there. I think if the sales communication was smoother, it would be easier to stay committed day to day. As it stands, the delay made me rethink how much time I would dedicate to this service. For a busy schedule, this kind of slow interaction can be a real pain point that overshadows the positives.