The slow response time really hindered my progress
My experience with the support and communication from the team left a lot to be desired in terms of responsiveness. At the beginning, I reached out with some questions about getting started with the dialer and managing the database integration. The person who handled my call was polite and seemed knowledgeable, which I appreciated, but it took a very long time before I actually got any reply to my email queries. The lag in responses interrupted my workflow as I had to wait days to move past certain steps. Moreover, the updates to the software were well-intentioned but sometimes introduced issues that complicated things further without any immediate support available to resolve them. I did grant that the automatic update system itself worked fine in carrying out the installation silently in the background, but beyond that, the help was not what I expected from a service offering paid training and support. The sign-up and invoicing were straightforward enough, but when it came to resolving difficulties, I felt somewhat stranded. While the communication could have been better, the one part that was fully functional was the dialer tool itself, which performed reliably once I managed to set it up properly. Unfortunately, the struggle with accessing timely support overshadowed the other benefits and left me feeling frustrated throughout much of the process.