The slow response surprised me during onboarding
I expected the onboarding and training process to be much more responsive given the company's focus on remote workflows, but I found it lacking in several areas. Initially, I had questions regarding the dialer and database integration which I assumed would get quick answers, but responses often took multiple days. The few interactions I did have were polite and somewhat helpful, but the delays made it challenging to stay on schedule with the training modules. On the plus side, the training content itself was detailed and well-structured, giving good insights once I managed to get through the initial hurdles. Unfortunately, the lack of immediate support during the sign-up and software setup phase was frustrating. The onboarding felt like a disjointed experience where support was reactive rather than proactive. I guess I was surprised that a software company focusing on remote work couldn't provide more timely assistance or a smoother initial experience, which definitely impacted my overall impression and productivity during the early days.