1 out of 51 of 5Verified customerSupport and communication
the slow response really frustrated me the most
I reached out to the support team several times because I had issues with the dialer and database syncing. The biggest problem I faced was how slow and unresponsive their communication was; sometimes a full day would pass without any meaningful update. It really made me lose confidence, especially when I had deadlines to manage. There was one instance when I called and waited on hold for quite a while before speaking to anyone. Honestly, it felt like the team wasn't prioritizing my concerns at all. If the support had been quicker and more proactive, the experience might have been very different, but as it stands, the delays became a real problem.