The signup steps did not flow properly for me
My experience with the sales and pre-purchase process was frustrating because the steps did not follow a sensible order. It felt that after the initial sign-up, I was pushed too quickly into payment without clear explanations of what exactly I was getting in the software and training. Important details about access and features felt scattered, which left me confused. The invoicing came through, but the timing was odd and did not align with when I expected to start using the system. I also found the order of communication less helpful; responses sometimes came after I had moved forward on my own. Thankfully, there was telephonic support available, but by that time, the process had already left a bad impression on me. In summary, the purchase experience failed to provide a clear, logical flow, which made the whole start rough, and that kept me from feeling comfortable continuing.