The significant effort needed compared to other software
I found the support and communication with this software to be far more demanding than what I had used before. While their telephonic support eventually got through, it was a slog to achieve clear answers or help on basic issues. I’d seen smoother onboarding flows in other platforms, where guidance was more direct and less back-and-forth. The automatic updates seemed to add confusion rather than clarity at times, requiring several calls to clarify changes. One thing I can acknowledge is that the calling tools and the dialer functioned reliably once set up right, which somewhat balanced the experience. Still, the time and energy spent to reach workable solutions with their priority assistance felt disproportionate. The sign-up and payment process was fairly straightforward, but that didn’t compensate for the complexity of getting any direct help. Overall, while the software’s features have potential, the support channel was not nearly as accessible as I expected based on my prior experiences with similar products, and that had a big impact on my usability.