The sign-up timing was reasonable, but the longer hours didn’t fit well
I had hoped that the sales and pre-purchase process would accommodate my actual working hours better, but unfortunately, it fell short in that aspect. The sign-up was straightforward and the invoicing process was clear, which I can appreciate and admit worked fine. However, when it came to scheduling training sessions and support calls, the timings didn’t really fit my day-to-day routine. I work irregular hours, so the fixed time slots they offered were difficult for me to attend. This created issues in making full use of the training and onboarding resources. The call dialer itself was functional during the times I managed to log in, but since I couldn’t access the full spectrum of support at my convenience, it felt limiting. The automatic updates happened well enough without affecting my system. Overall, the only part I can say stood out positively was how smoothly the sign-up and payment steps went. But if your work timings are like mine, expect challenges in syncing with their available slots. I wish they had more flexible options to cater for different schedules.