The sign-up process was smooth, unlike some hiccups later
I started with high hopes for the WFHI software and training, and the initial sign-up was straightforward and hassle-free. The invoicing and payment process went smoothly, which was a relief considering some platforms complicate that part. However, when I tried to access the calling tools right after onboarding, there was a minor glitch with the dialer, which caused some delays. I reached out to their telephonic support and got a response fairly quickly, though it took a couple of calls to fully resolve the issue. The database feature is quite detailed and useful, but I feel it could be more intuitive when searching for contacts. Automatic updates roll out regularly, which is good because the software’s stability improved over time. Although I encountered some bumps early on, the team managed to fix them, and overall the experience was positive. Just a small criticism would be that the training could have included more about what to expect when things don’t quite work as planned. Still, it’s a competent system with good support for those willing to be patient during the transition.