The sign-up process was clear, but finding key features was frustrating
I found the payment and invoicing process straightforward, with clear instructions and no hidden surprises, which was a relief. However, once I had access to the software, locating the specific tools I needed proved difficult. The dashboard was cluttered, and navigating through the menus to find the dialer and call tools felt unintuitive. The database feature was there, but I struggled to understand how it tied into my workflow. The training was cursory at best and didn't help much with orientation. I felt I spent more time searching than actually working. On top of that, automatic updates sometimes changed interfaces without clear explanations, causing more confusion. That said, telephonic support was pleasant, and I got polite help when I eventually called, even though their assistance didn’t answer all my feature questions. Overall, while the basics like sign-up were fine, the experience after that could use significant improvement to make it functional for users actually trying to get work done.