The sign-up process stood out, not all was as expected
I expected more from the initial sales interaction and the pre-purchase experience, hoping it would be very tailored and clear. After going through the sign-up and onboarding flow, I noticed that while the software delivered the basic functions promised, it didn't fully align with some of the selling points highlighted beforehand. The database feature worked well for storing and retrieving contacts quickly, which was a definite plus and fit my workflow. However, the automatic updates sometimes introduced changes that needed re-learning, which I hadn't anticipated. I found that the calling tools and dialer were decent but lacked some advanced options that could improve efficiency. Support was reachable by phone, but occasionally the assistance felt a bit scripted. The invoicing and payment system was straightforward but not exceptionally user-friendly. In summary, the experience was mixed—the database impressed me, but certain operational aspects fell short of my initial expectations, particularly how the updates affected my daily use and how much I had to adapt.