The sign-up effort was more than I expected
Compared to platforms I have used before, the sales and pre-purchase experience here felt quite effortful. The sign-up process itself wasn’t as simple as I anticipated; there were several steps that required extra information and confirmation, which took more time and attention than I’m used to. I appreciate thoroughness, but this felt a bit more drawn out than necessary for just getting started. Also, communication before purchase could have been smoother; at times, I found myself waiting to clarify how exactly some features worked or what was included in the software tier I was interested in. This resulted in multiple calls and emails, which added to the overall effort. Once I was through it, I could see the platform itself was decent, but the initial navigation through sales felt unlike my previous experiences that were more streamlined and user-friendly. So in terms of pre-purchase, I’d say the effort was notably higher, which might deter those looking for quick onboarding.