The sign-up and queries took longer than expected
You need to know that the sales and pre-purchase communication took quite some time. When I signed up, I found myself repeating information because some details were not clearly noted the first time, and there were multiple calls to clarify the exact products and features I needed. The waiting periods between responses also added to the delay, which made the process feel slower than I had hoped. That said, when I finally got through the sales funnel, the information provided was useful and detailed, and I appreciated the transparency about what the software entails. The invoicing process was also straightforward once we got past the initial back-and-forth. You could benefit from streamlining the initial communication to reduce repetition and speed things up. Overall, it was a mixed experience: the content was there but wrapped in a longer time frame than I would have preferred.