The Setup Took Too Long and Support Was Limited Afterwards
Reflecting on my experience with WFHI's software and training, I recall the onboarding process as more prolonged and challenging than anticipated. The initial setup wasn't just a one-time affair but stretched across several days, involving multiple follow-ups with support. They were helpful when contacted, but most of the issues remained unresolved without repetitive calls. After the setup phase, the ongoing support diminished significantly, which made maintaining a smooth workflow difficult. Although the automatic updates provided some improvements without requiring manual intervention, the telephonic assistance I needed to address day-to-day issues was often slow or not readily available. The payment and invoicing system was straightforward initially, but post-setup, it didn’t receive much attention from their side either. Overall, the time invested in the initial setup and subsequent lack of consistent support made me question if this software was going to fit my remote working needs effectively in the long run.