the setup took quite some time but ongoing support felt minimal
Setting up the software and getting through the onboarding steps was quite a lengthy process which involved multiple stages including database configuration and learning how to use the calling tools. A good chunk of the effort was around the initial setup rather than continuous adjustment. Once everything was installed and configured, the amount of ongoing support or check-ins seemed limited compared to the time invested originally. I didn’t find many opportunities or needs to reach out frequently for help afterwards, suggesting the process is front-loaded heavily with setup rather than maintenance. In addition, automatic updates took place quietly in the background and didn’t require my intervention but also weren’t really highlighted with much detail about changes. Invoicing and payment workflows were smooth and didn’t add extra complications during setup. Overall, the time commitment is significant at first, but after that the software is fairly self-sufficient as far as ongoing assistance goes.