I was expecting a smoother start when I signed up, but the onboarding felt mostly like one-off setup

I was expecting a smoother start when I signed up, but the onboarding felt mostly like one-off setup

I was expecting a smoother start when I signed up, but the onboarding felt mostly like one-off setup without much clear guidance on ongoing support. You gave me initial instructions that were fairly standard and, to be honest, that part was alright. However, once I tried to actually implement the calling tools and use the dialer, I found myself stuck without prompt help. The database feature seemed promising, but it required constant manual tweaks. It felt like I was left to figure out most of it on my own after the first session. The telephonic support was not as proactive as I’d hoped, and updates sometimes broke parts of the software. This lack of steady, ongoing assistance made things frustrating. I wish the regular communication and support would have been better after kickstarting the service because that’s where I needed the most help.