The setup moment when I wasn’t sure if it was ongoing or one-time
At first, I was impressed with the clarity during the sales and pre-purchase conversations—everything seemed straightforward about the software and what they offer. But then it hit me: I wasn’t quite sure how much of the setup would need continuous effort compared to a one-time thing. The database import and initial dialer setup felt like one of those tasks you do once, and then it’s done, but other parts seemed like they would require ongoing tweaks or training refreshers. I appreciated the upfront communication about the training but I still felt a bit unsure about how often I’d have to revisit the materials or deal with updates. That small uncertainty made me hesitate just a bit, wondering if the value would stretch out or if I would end up putting more time in than expected. Overall, it was good, but that moment of confusion stuck with me.