the setup had good bits but also some ongoing hassles

the setup had good bits but also some ongoing hassles

I liked how much of the setup was pretty much one-off, like signing up and getting the software ready was straightforward and didn’t take much time. After that, the training was useful but some parts needed me to come back repeatedly to fully grasp them, especially with calling tools and the database. I found the updates helpful but occasionally they changed stuff that made me redo some configurations, which was a bit annoying. Ongoing setup work was there despite good initial guidance. The telephonic support was fine but sometimes slow to respond, so that wasn’t great. Overall, the combination of easy one-time setup paired with some continuing tweaks meant using the software is not completely hassle-free but manageable enough.