The sequence was mostly logical, but that one early step stood out
Looking back at my pre-purchase experience with WFHI, I think the steps laid out were generally in a sensible order. Signing up was straightforward and the introductory training came at a good time, before jumping into using the dialer or database tools. The onboarding flow overall felt structured to get users started effectively without jumping around too much. However, one thing that stood out a bit was the invoicing and payment phase which arrived sooner than I expected. It felt slightly premature because I hadn’t fully settled into using the software, and I wasn’t completely comfortable with all the features yet. On the positive side, the support was responsive and helped me understand the charges and billing flow well. So while the order was mostly fine, shifting the payment step after more of the onboarding might work better for first-time users. It’s a minor tweak, but worth considering for smoother experience.