The sequence of support steps felt quite jumbled
I was surprised by how the support communication flowed when I first started using the software. Rather than a clear step-by-step process, the guidance seemed a bit scattered and out of order. Sometimes I was told to check one thing, but then later had to return to earlier steps or repeat actions that should have been done before. It felt like the help was there, but the organization of the explanations made it harder to follow. On the positive side, when I did get through the steps, the explanations were helpful enough, and the telephonic support was patient with my questions. Still, I had expected a more sensible, linear order to the onboarding guidance and training calls. The sign-up and invoicing part was straightforward, which was good. Overall, while support tried to assist well, the way the instructions were delivered surprised me, making the whole process less smooth than I anticipated.