The sequence of support steps didn't quite click for me
I tried calling the telephonic support multiple times and appreciated the promptness in answering at most times. However, I found that the order in which the support staff guided me through the process often seemed out of logical sequence. For example, sometimes they would explain advanced features of the dialer before ensuring I was comfortable with the basic software access. That threw me off somewhat and made it difficult to follow along smoothly. On the plus side, the staff were patient and answered my questions without rushing, which I did appreciate. The database features explained were okay once I got the hang of it. My small reservation is that the support could have checked more clearly at each step whether I was ready to move forward instead of assuming readiness. I eventually got a better grip on the workflow, but it took more calls than I anticipated. Invoicing and payment processes were straightforward, which was one strong point in the journey. Overall, the moment it clicked was not immediate, but some structure improvements in support steps could have helped.