The sequence of steps during sales was confusing
I found the order in which the sales process was organized rather inconvenient. Initial sign-up and invoicing came before I fully understood the software capabilities and training methods, which made the experience disjointed. The payment system worked as intended once I completed purchase, but getting there was frustratingly out of order. I would have preferred a clearer presentation of the training options earlier, so that I could have better assessed the software during the pre-purchase phase. Additionally, information about the database feature was buried and not easily accessible before registration. Although support was available by phone, they couldn't adjust the sequence for me or offer much help until I had already signed up. Overall, this out-of-sequence step order made the initial process unnecessarily complicated and contributed to my negative impression of the onboarding. The one positive point was that invoicing was clear once it was presented in context.