The sales steps were okay but not fully clear in sequence
I expected the sign-up and purchase process to flow logically from start to finish, with clear guidance throughout. What I got was a mixture: some parts were straightforward, like creating an account and choosing a plan, but the order of steps involving training and software access felt a bit jumbled. It took some effort to figure out when exactly training sessions would happen relative to payment and how updates would impact usage. On the positive side, the sales team was available to answer questions, but the information sometimes overlapped or wasn’t fully precise, causing a bit of confusion. Overall, the process worked, but it wasn’t as smooth as I assumed it would be—with a clearer sequence, I might have felt ready sooner. So while I appreciate the support helping me along, the sales and onboarding steps could be organized better for newcomers to get a seamless start.