The sales process was more demanding than I thought at first
I had fairly high hopes for the sales and pre-purchase phase, but it was more effort than I anticipated. Initially, I expected the information provided would match the actual onboarding experience seamlessly. However, I found myself needing to ask quite a few questions and double-check details because some of the features I was told about weren’t immediately visible in the software. It took multiple calls with their team to clarify the actual capabilities of the calling tools and database features. The training promised was good, but the scheduling and content seemed a bit less aligned with my prior experiences elsewhere. It required a fair bit of patience to connect the sales pitch with what I was actually getting. That said, the invoicing and payment process went smoother than I feared, and automatic updates worked well to keep me informed. Despite the extra effort on my part to really understand the setup, I think the service overall did deliver on most points. I just wish the initial presentation had been a bit more accurate so I could have saved time and avoided confusion.