The sales process felt uncertain and a bit drawn out
Starting with the pre-purchase experience, I was hoping to get a clear idea of what the software offered and how the training would proceed. The initial contact was polite but quite vague about timelines and what to expect next. When I asked for specific details about access duration or feature updates, the answers were general and didn’t fully remove my doubts. I waited through several email exchanges that seemed repetitive, and the waiting time between steps made me feel less confident about the commitment. On the plus side, the team was responsive when I reached out, and they eventually provided enough information for me to understand the basics. Still, the overall feeling was one of uncertainty rather than assurance. The experience did not inspire confidence right away and made me hesitant about fully investing in the software without clearer upfront communication.