The responsiveness took longer than I expected
Looking back at my experience with WFHI's sales and pre-purchase phase, I would say their team was generally helpful but it did take a bit longer than I initially expected to get responses. They were patient and answered all my queries thoroughly, which was appreciated. The sign-up and invoicing processes were clearly explained, making it easier to make an informed decision. The training materials provided before purchase gave me a good sense of the software’s capabilities, especially the database and calling tools. However, I felt that the follow-up communication could have been a little quicker. Given that managing remote workflows can be time-sensitive, faster responsiveness would have been ideal. Still, the overall experience was positive, and the gradual onboarding felt systematic enough to get started without feeling rushed.