The responsiveness of support was disappointing
My experience with the training and onboarding was marred largely by slow communication from the support team. While the initial training materials were comprehensive, I found myself needing clarifications on setting up automated updates and integrating the dialer with my existing database. Despite several attempts to reach out through telephonic support, the responses were often delayed and sometimes vague. This lack of timely assistance slowed my progress considerably. On the positive side, when I finally did get through, the personnel were polite and tried to be helpful, but the gaps in communication left me frustrated. Training sessions planned ahead were conducted as per schedule, but impromptu doubts took longer to resolve than I expected. Clearly, the system had potential, but in this key aspect, it didn’t meet my expectations. Therefore, my verdict is that while the software could be useful, the level of responsiveness in support during onboarding was disappointing.