The response was slow, but eventually usable
I found that getting responses from the support team was quite slow throughout my experience, which was frustrating at times. Despite multiple attempts to reach out for help regarding some software functionality and billing questions, the replies took a long time, sometimes a couple of days. This made the onboarding and learning process slower than I had hoped. However, when they did respond, the answers were detailed and mostly helpful, even if a bit delayed. The sign-up and invoicing systems themselves worked fine, without major issues. I will say that the product features seemed well set up once I understood them, and the software performed as expected overall. But the slow responsiveness did affect my impression, especially when I needed quick assistance. I think anyone who is confident handling tech independently might manage better here, but for others, the wait might be discouraging.