The response was okay, but not always on time
My experience with the sales and pre-purchase responsiveness was a bit of a mixed bag. On one side, whenever I reached out for clarifications about the software and training offerings, the replies were generally clear and courteous. They seemed willing to assist and answered most questions thoroughly. However, the response times sometimes lagged, which caused some delays in my decision-making process. It wasn't always easy to get an immediate answer, especially during busy hours when I tried to understand the dialing tool’s reliability and database features. Still, they managed to provide the necessary information eventually and followed up periodically to check if I needed any further help. Billing and invoicing details, for example, were explained upon my specific request rather than proactively. So, while the team showed intent to provide assistance and were polite, the varying availability left me somewhat uncertain at times. In the end, I felt the sales support was adequate but could benefit from smoother or faster communication. It almost felt like an ongoing balance between helpfulness and occasional unavailability, a little frustrating but tolerable overall.