The response effort from support needed improvement
I found the software itself quite robust and feature-rich, which suited my requirements well. However, accessing certain advanced features required assistance from support, and the responsiveness was not always prompt. Several times I had to wait longer than expected to get clarifications on access issues, which slowed down my workflow. Although the dialer and database functions worked smoothly once set up, the time taken to get proper access was frustrating. The updates generally happened automatically and without issues, but the delay in support responses made me reconsider how efficient the onboarding really was. While the software is commendable for its design, the customer assistance team would benefit from faster communication to match the software’s capabilities more closely.