The recurring billing glitch was really annoying
I honestly tried sticking with the billing system for a week, hoping things would smooth out, but it just kept messing up every day. On day one itself, a charge appeared that didn’t match what I expected, and I thought maybe it was a one-off problem. But as days went by, the behaviour didn’t improve. I kept receiving confusing invoices and automatic payments sometimes double charged my account. I don’t know if it’s a system bug or something else, but it made me frustrated when I was trying to focus on using the calling tools and doing remote workflows efficiently. I even contacted telephonic support, but they just directed me to the online FAQ without much help. The payment process should be something simple, but here it became a hassle every single day. I really wanted the software to help me with my work, but constantly worrying about whether the payment was processed correctly was distracting. It just didn’t work for me in the billing side and that stood out too much.