The quick call back was good, rest was meh
From my overall experience, the telephonic support at WFHI was mostly unhelpful, with a few exceptions. One memorable moment was when I asked for help about the automatic update process interfering with my dialer; this time, they called back quickly and gave clear guidance that actually helped me address the issue. Outside of that, though, most of my queries went unanswered or were delayed for days. The onboarding was okay, but after that, reaching someone became frustrating. The database feature also seemed glitchy, and support didn't offer much assistance. While the swift callback was appreciated, it felt like a rare occurrence rather than a standard. Most of the time, the hold and wait times on the phone left me wondering if switching to a different tool would be better for communication needs.