The promptness expected in support was not there, which stalled progress
I was hopeful that the support team would respond promptly during the training and onboarding stage, but unfortunately, that was not my experience. Calls and emails requesting clarification about the dialer usage and database management often went unanswered for extended periods. When I did finally receive a response, the advice was somewhat generic and not particularly helpful in resolving my specific issues. This lack of responsiveness caused delays in my ability to complete onboarding efficiently. On the positive side, the documentation provided was adequate and the software updates were automatic and seamless. Nonetheless, the moment I really needed immediate help, the lag in support became a significant hindrance. The sign-up and invoicing procedures worked normally, so I cannot fault those aspects. However, as training is crucial to using the platform well, I expected better attentiveness from the team to guide new users through initial challenges.