The process was more demanding than I had anticipated
Before purchasing the software and training package, I expected a quicker and smoother response from the sales team regarding my queries. While the representatives were polite, obtaining detailed answers required multiple follow-ups. The initial onboarding materials mentioned prompt assistance, yet in practice, I found myself waiting for clarifications longer than I anticipated. Despite this, the sign-up and invoicing process occurred without major issues, and the training modules provided valuable insight once access was granted. The dialer setup and database integration took some effort to configure appropriately, and I would have appreciated more hands-on support during this phase. Overall, while the responses eventually met my needs, the amount of effort required to get started was higher than I had expected, highlighting an area where the pre-purchase communication could be improved for greater efficiency.