The process took too long to handle errors

The process took too long to handle errors

The experience was frustrating mainly because of how long it took for issues to be managed. When problems occurred during the sales and pre-purchase steps, the responses were slow and not very helpful. Waiting for support callbacks took much more time than expected, causing delays in completing the sign-up procedure. The software didn’t handle errors very gracefully, and it felt like there wasn’t a clear plan to fix things quickly. Progress stalled for hours on multiple occasions, and I had to repeat information several times. This long timeframe made the entire purchasing experience harder than necessary. It seemed like the systems in place weren’t fully ready to deal with unexpected problems efficiently.