Before purchasing the WFHI software, I anticipated a relatively straightforward sales process, but i

Before purchasing the WFHI software, I anticipated a relatively straightforward sales process, but i

Before purchasing the WFHI software, I anticipated a relatively straightforward sales process, but it took longer than I initially thought. There was some repetition in the explanations during the pre-purchase discussions as the team tried to clarify my doubts. While this was helpful in getting a clear idea, the waiting time between each step added up. Signing up was simple enough, and the invoicing looked clear, but it still took a little while for the actual activation and onboarding to happen. The training session scheduling also required some back and forth, which felt a little drawn out. Despite the delays, the whole process remained professional and I felt my concerns were addressed, just at a slower pace than I had hoped. I wouldn’t say it was frustrating, more like a patient experience where I learned that patience is necessary when adapting to new software. In the end, the investment was worthwhile, although I do think the whole pre-purchase and sign-up cycle could be more efficient to reduce waiting time.