The process took longer than expected, but was okay overall
Before deciding to purchase, I spent some time contacting WFHI sales to understand the software capabilities and onboarding process. The explanations were clear, but it required me to follow up a few times to get all the details on database integration and calling tool compatibility. There was some waiting, especially for replies about pricing details and payment invoicing procedures. I don’t think anyone was deliberately slow; it just seemed like a lot of internal coordination was needed. The sign-up process and subscription payment flow were pretty straightforward once I committed, but the back-and-forth questions and repeated clarifications on features added to the effort it took. Overall I found it manageable, not perfect but not frustrating either.